Terms of Service Agreement
These Terms of Service govern your relationship with Beyond Wireless.
Read them very carefully.
Deactivating and re-activating the same Device multiple times in a given billing month may subject your account to multiple Activation Fees for that one Device.
Various plans include “Unlimited” voice, data or text. The provision of any specific Service, Unlimited or otherwise, is governed and limited by these Terms of Service.
For the Feature Plan, calls are billed in one-minute increments, with a minimum time per call of one minute. Call times are rounded up to the nearest whole minute. Call minutes may be used to make and receive calls with people within the United States. International calling or calling outside of the U.S. is available upon request and subject to the sole discretion of Beyond Wireless. The applicable rate for various types of calls may be found here: International Toll Charges, Roaming Rates, Feature Plan Overage Charges & Directory Assistance and are subject to change. The time of a call will be determined based on the location of the network equipment providing service for a particular call and not the location of your Device or your Device’s area code. Call minutes for outbound calls are measured from the time the network begins to process the call (before the phone rings or the call is answered) through the network.
For Unlimited voice calling plans, the terms governing Unlimited plans apply; see below. Unlimited calls include only calls made and received in the U.S. where roaming charges do not apply. Unlimited voice plans do not include any other calls, including international calls or calls placed outside of the U.S. or call made or received while roaming; such calls may be completed subject to service availability and will be charged per the above and the rates on our website.
We will charge you a fee for each call to directory assistance in addition to the standard call minutes used. Visit our website for Directory Assistance calling rates.
We will not directly complete any calls to 1-900, 1-976 or other pay-per-call services.
Taxes, fees and surcharges
Third party charges
Account suspension for declined payments or credit card chargebacks
Refunds and returns
Monthly charges, taxes, fees and third-party charges are non-refundable.
Lost or stolen device
If your Device is lost or stolen, you are responsible for charges incurred until you notify us of the loss through any of the means indicated on our website. Upon receiving notice that your Device is lost or stolen, we will suspend that Device.
Acceptable uses; suspension or termination of service
You are responsible for the content you access on your Device. Some content available on the Internet may be unsuitable for minors, and you should take care when sharing your Device with minors.
Use of applications
Not all applications will work on all of our Devices, and some applications may not be available in all areas. Use of certain applications may require the disclosure of personal information subject to the policies of the companies that offer such applications.
Mobile phone number
The mobile phone number we provide is for your use while you are a customer. If you cancel your Service or your account is deactivated, we may give your mobile phone number to another customer without notice (unless you transfer the mobile phone number to another telecommunications provider in accordance with applicable regulations). While we do not expect to change your mobile phone number, and such changes are rare, under certain circumstances, we may be required to change your mobile phone number; if we do so, however, we will notify you prior to any change.
Our Service is only available in geographic areas covered by the digital service network footprint of the Nationwide Sprint Network®. Local phone numbers may not be available in certain markets.
Wireless services use radio transmissions and coverage is not available everywhere. Quality of service may be affected by conditions within and beyond our control, including atmospheric, geographic, or topographic conditions, or by damage to your Device. We do not warrant or guarantee that service will be available at any specific time or geographic location, or that service will be provided without interruption. Any statements or maps provided by Sprint, us or our authorized dealers and resellers about coverage are intended to provide high-level estimates of our coverage areas when using our service outdoors under optimal conditions and do not mean that service will be available under all circumstances, at all times or without interruption. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control, may result in service interruptions, slower data speeds, or lower quality of service. You should never rely solely on your mobile phone for emergency calls, including to 911.
Location-based services use and provide information based on the location of your mobile phone. When you turn on your mobile phone, it automatically communicates with Sprint’s network and relays its current location unless you have turned off your mobile phone's location functionality. The accuracy of location-based services may be affected by circumstances beyond our control, including atmospheric, geographic or topographic conditions. We do not warrant or guarantee that location-based services will be available at any specific time or geographic location, or that service will be provided without interruption.
By using location-based services, you consent to have Sprint, us or Sprint’s or our business partners electronically collect, monitor and track your physical location and the location of your Device. We collect and disclose your location information only to provide you with the location-based services you have requested, for billing or in emergency situations as prescribed by law. If you allow others to use your Device, you are responsible for informing these users that their location information may be collected or disclosed. We will not provide your location information to third parties without your consent other than as prescribed by law.
Safety and security
We are not responsible for the content or security of voicemail, messages or contact lists you create.
Use your Device in a safe manner that does not create a risk to your safety or the safety of others around you. While driving, always use a hands-free device and never use your mobile phone to send text messages. Always use your Device in accordance with all applicable laws and regulations.
Use of your customer information
We are legally and contractually obligated to cooperate with law enforcement in the investigation of violations of law. We may disclose to law enforcement authorities and governmental agencies any information, including your name, account history, account information or other transmission data properly requested by law enforcement.
Beyond Wireless website
Warranties; Limitation of Liability; Dispute Resolution
All new Devices purchased from Beyond Wireless come with a one-year manufacturer warranty from original date of sale. Devices brought to Beyond Wireless through the 'Bring Your Own Device' program are not covered by any warranty.
Beyond Wireless provides no warranty whatsoever; the only warranties applicable to our Devices are those extended by the manufacturers. We have no liability, therefore, in connection with Devices or for manufacturers' acts or omissions. Without limitation, we are not responsible for lost data or the time that you were without a Device. We encourage you to back up your data regularly, as no one else will take responsibility for the restoration of any lost data. We are not responsible for any consequential damages, from the loss of your Device, the loss of your data, or the time you were without your Device. We do not warrant any Device for merchantability or fitness for a particular purpose. These warranties are specifically disclaimed.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, QUALITY, NON-INFRINGEMENT, PERFORMANCE OR ACCURACY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DO NOT PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
You agree that any dispute of any nature whatsoever related to or arising out of your Device or Services shall be resolved exclusively through litigation in the courts of the State of Michigan (or the U.S. District Court for the Eastern District of Michigan) under Michigan law. You consent to the exclusive personal jurisdiction and venue in such forum and waive any right to contest jurisdiction and venue and the convenience of any such forum.
EACH PARTY HERETO HEREBY IRREVOCABLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO YOUR DEVICE, SERVICES, THESE TERMS OF SERVICE OR ANY OTHER DOCUMENT EXECUTED IN CONNECTION HEREWITH OR THE TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY (WHETHER BASED ON CONTRACT, TORT OR ANY OTHER THEORY). EACH PARTY HERETO (a) CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PERSON HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PERSON WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER, (b) ACKNOWLEDGES THAT IT AND THE OTHER PARTIES HERETO HAVE BEEN INDUCED TO ENTER INTO THIS AGREEMENT AND THE OTHER DOCUMENTS CONTEMPLATED HEREBY BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS SECTION AND (c) CERTIFIES THAT THIS WAIVER IS KNOWINGLY, WILLINGLY AND VOLUNTARILY MADE.
You agree to indemnify and hold harmless us and our affiliates and their respective officers, agents, partners and employees, from any and all liabilities, settlements, penalties, claims, causes of action and demands brought by third parties (including any costs, expenses or attorneys' fees on account thereof) resulting from your use of our Devices and Services, or use of our Devices and Services by another person who uses your mobile phone and/or our Devices or Services, whether based in contract or tort (including strict liability) and regardless of the form of action.
Effect of Terms of Service
These Terms of Service supersede all oral or written communications and understandings between you and us with respect to our Devices and Services and the terms under which they are offered and provided to you. If any part of the Terms of Service is declared invalid or unenforceable, all other parts of the Terms of Service are still valid and enforceable. No provision of the Terms of Service provides any person or entity not a party to the Terms of Service with any remedy, claim, liability, reimbursement, or cause of action, or creates any other third-party beneficiary rights.
You may notify us by electronic means via our website. Notices will be considered effective after we receive them. If you are unable to resolve your concerns with us, you may file a complaint with the Federal Communications Commission, Washington, DC 20554. Any notice we send you will be sent to your last known residence or electronic address as shown on our records, or via text message to your Beyond Wireless phone.
You agree to comply with all trade regulations and export control laws, both domestic and foreign. Our Devices, software, and any underlying information accessed or transferred by you using our Services may be subject to U.S. export controls, including the Export Administration Act (50 U.S.C. § 2401, et seq.) and the Export Administration Regulations (50 C.F.R. § 730-774), as well as the import regulations of other countries. You agree not to export or re-export any of our Devices or software to any foreign country. Any information transferred by you using our Services to any foreign country, entity, or person must comply with the U.S. Export Administration Act and the Export Administration Regulations.
You may not assign your rights or delegate any of your duties under the Terms of Service without our prior written consent, and any attempted assignment or delegation without such consent is void. We may assign all or part of the Terms of Service or your debts to us without notice.
Trademarks and licenses
The Beyond Wireless name and logo are registered trademarks of Long Distance Consolidated Billing Company.
All shipments will be shipped standard ground (2-5 business days), unless otherwise selected during the checkout process.
Beyondwireless.org is SSL secured for payment data transmission.